How to complain if your not completely happy back

Customer Service: How to complain to us when you are not completely satisfied

We work to exacting Customer Service Standards and take seriously our responsibility to you as a customer.

If you aren’t completely satisfied with the service you receive from Kent Estate Agencies or you wish to make any enquiries regarding the service standard you are experiencing you may wish to make your concerns known.

In the first instance please speak to the manager of the branch you are dealing with, our experience is that most customer service issues can be quickly resolved.

Should you not be satisfied with the managers response you may wish to lodge a formal complaint.

To make a formal complaint, please write in the first instance to Customer Service Dept. Kent Estate Agencies 94 - 100 Tankerton Rd Whitstable Kent CT5 2AH
Your complaint will be acknowledged within 3 days, investigated thoroughly in accordance with established “in-house” procedures and a reply sent to you within 14 working days of receipt of your letter.
If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director.
If you’re unhappy with our decision and your complaint is in respect of a matter relating to our provision of residential sales services, you may wish to access, The Property Ombudsman for Sales (TPOS) on www.tpos.com A Consumer Guide can be accessed from this link providing further information.

You can contact us at complaints.customerservices@kea.org.uk