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Kent Estate Agencies - Thanet Office

Branch Support, Canterbury Road, St Nicholas At Wade, Kent, CT7 0PG

01843 240 911 - Phone Lines Open 24 Hours A Day

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westgate@kent-estate-agencies.co.uk

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Opening Hours - Phone Lines Open 24 Hours A Day

Monday 9am-6pm
Tuesday 9am-6pm
Wednesday 9am-7pm
Thursday 9am-6pm
Friday 9am-6pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Our Sales & Branch Support Team - A fresh approach using tried and tested methods

Kent Estate Agencies have a reputation as a market leader in helping buyers and sellers achieve their plans by ensuring our team has the resources to deliver a service second to none. Since the pandemic Estate Agents have woken up to the value of technology, some are only just entering the realm of allowing their customers access to their own account via their website to make it easier to complete their property journey. KEA proudly launched this over 15 years ago and continues to develop the customer account to provide access to the latest home buying tools available. Our service is extremely unique and provides a perfect blend of technology, people and tried and tested processes, see our explainer video at MarketReady.uk

Our Thanet Hub has now formulaised this approach for our clients in Thanet and the villages by bringing together a hand picked team to ensure we offer an unrivalled level of service provided by a blend of people, skills & technology.

Search for property in the Thanet area.

Kieron Whiting MNAEA

Branch Sales Manager

kieron@kea.org.uk

Kieron joined our team in June 2008. He has established a reputation for getting results in the Thanet & Herne Bay area, in a period which many have found challenging. His progress has been significant within the Kent Estate Agencies team offering a positive, professional service to both Sellers and Buyers.

Kieron brings enthusiasm, 100% commitment to customer service and a willingness to go that extra mile, to achieve the goals of his clients and customers. He has earned the Trust and Confidence of his Clients as confirmed by Google Reviews.

He has also been successful in achieving the NFOPP Level 3 technical award in residential property sales, as well as the qualification of an Associate member of the Guild of Property Professionals.

Elliot Camburn MNAEA

Assistant Branch Sales Manager

elliot@kea.org.uk

Elliot, joined the Kent Estate Agencies team in 2014, you will be impressed by his great enthusiasm and determination to help buyers find their home and to make sure that his patch remains the No 1 Estate Agent for Customer Satisfaction by meeting all his client’s and customers needs.

Elliot has also been successful both in achieving the NFOPP Level 3 technical award in residential property sales and being qualified as an Associate Member of The Guild of Property Professionals. Elliot is a determined problem solver, who will always go that extra mile to help buyers and sellers achieve their goals.

In his spare time Elliot enjoys walking his dog at Birchington with his partner Vicky.

Mattie-May Cullen GA

Residential Sales Progressor & Administrator

mattie@kea.org.uk

Mattie joined Kent Estate Agencies in 2013 and is responsible for the sales administration of the office, assisting the team in providing a high standard of Customer Service.

Mattie has proven herself as a fantastic sales progressor by ensuring our clients have more than a 30% better chance of buying their new home compared to the national average, a major factor in reducing the stress often associated with buying and selling property.

Mattie is qualified as an Associate member of the Guild of Property Professionals.

Jordan Dye MNAEA GA

Residential Sales Negotiator

jordan.dye@kea.org.uk

Jordan is both a NAEA qualified Estate Agent and a Associate of The Guild of Professional Estate Agents, his adaptable and hardworking approach makes him a great member of the Kent Estate Agencies team.

In his leisure time Jordan enjoys fishing, reading and keeping up to date with the latest technologies.


The Branch Support Team

Paul Evernden

Operations & Development Director

Paul joined Kent Estate Agencies in 1993, after 5 years working in the front line of Estate Agency, he started to demonstrate a passion for the use of IT and systems in estate agency. Paul has been successful in combining his experience as an Estate Agent with his passion and has become responsible for KEA computer facilities. In 2000 he embarked on bringing together the plans to create a “Customer Relationship Management”(CRM) software platform which utilises the latest technology for the benefit of our clients, customers and our team. Our software platform now manages every aspect of the business which enables us to react to changing technologies and market conditions very easily, one of the benefits of having this level of control of our software platform meant that in March 2020 with the announcement of the first lockdown, our teams were working from home with the same phone, systems & technology within 3 hours, so this change had no impact on our clients and customers, they still could phone the office number and speak to the team member as if they were in branch and the team had access to all their files and data as they did in branch. Having such an established CRM software platform has given us an unrivalled advantage which our competitors have found difficult to emulate, this is just one example of our ability to create KEA systems which benefit our clients.

Another example came in July 2021, when we launched a system which monitors every property in a sales chain of transactions each and every day, highlighting any breaks in the chain so our experienced sales progressors can deal with any potential issues extremely fast to ensure the problem does not escalate, this system alone has increased our sales to completion success rate by over 20% in 2021 which is a big achievement considering that the National estate agency sales to completion success rates came under pressure in 2021, the reason we launched this service to protect our clients.

Amy Cook

Operations & Development Manager

Amy joined the Branch Support team in 2007, Amy gained her estate agency experience working in the Thanet area, Amy now manages the Branch Support team ensuring the smooth running of the branches and is involved in the development of our software platform to make sure we create the most beneficial services for our clients, customers and teams.

Amanda Cook

Social Media & Data Analyst

Amanda manages our social media and works closely with the teams to ensure our clients' properties receive the maximum engagement, leaving our teams to focus on people while Amanda focuses on Facebook pixels, remarketing, data analyst and system testing.

Colleen Rabbits

Data Administrator

Colleen keeps an eye on our data to ensure that our data cleansing systems continue to keep our records up to date, this effectively increases our reach to potential buyers to ensure they are receiving the right information from us. Colleen is actively involved in new systems where we test the approach in a manual aspect to enable integration into our core software platform.

Paige Rabbits

Data Administrator

Paige supports Colleen in the day to day running of our data systems. Paige is currently studying at University focusing on Mathematics and Accountancy.

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